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Genevieve Gaudet

Design Lead & Program Manager

Nava PBC

New York


Government Research Service Design

Genevieve Gaudet is an NYC-based designer with expertise in applying design to civic and social challenges. Her work focuses on the ways that design and technology facilitate more equitable access to public services and community resources. Under NYC Mayor Bill de Blasio, she served as founding Deputy Director of an innovation team charged with improving economic opportunity for low-income New Yorkers. In that role, she co-founded the first dedicated service design studio in an American government and led the people-centered redesign of ACCESS NYC, which helps New Yorkers access the full set of social services for which they qualify. At Nava PBC, Genevieve has lead design work for two of Nava's social safety net projects with Medicaid and Medicare and now manages the organization's program to dramatically improve benefits delivery at the state level. In 2012, Genevieve received a Master of Public Health degree from Tulane School of Public Health and Tropical Medicine.

Keywords: government, civic design, service design, research, user research, civic service design, safety net, civic tech, civic technology, gov tech