Specialist in Customer Centric Transformation and Business Architecture. 18 years working in Digital Strategy, and passionate about Voice of the Customer, Channel Strategy and User Centred Design. Expertise in Transformation Business Cases based on Outcomes, ebitda or Net Present Value. Currently exploring the business application of disruptive technologies such as BlockChain, AI and Big Data. Interests in Knowledge Management, Gaming and Internet of Things.
Keywords: Digital Strategy, Transformation, Architecture, Business Growth, benefits, customer, customer-centric, knowledge management, blockchain